CUSTOMER INFORMATION
Returns & Refunds
Chilled and perishable products
Caviar and other chilled food can deteriorate rapidly. The usual change-of-mind cancellation right for distance purchases does not generally apply to these perishable goods. Please contact us promptly if you need to change an order before dispatch; we will tell you what is possible.
If something is wrong
Your statutory rights remain unaffected. If an item is faulty, damaged, not as described, or arrives in an unsuitable condition, contact us as soon as possible with your order details and photographs. Keep the packaging and do not consume a product you believe is unsafe. We will assess the issue and provide the remedy required by law, including a refund or replacement where appropriate.
Other goods
For non-perishable accessories bought at a distance, applicable cancellation rights may allow you to cancel within 14 days of receipt and return the goods within a further 14 days. Contact us before returning anything for instructions. This does not limit your rights if goods are faulty.
Questions? Contact us.